September 20, 2011

A Positive Note: Wet n' Wild

I wanted to take a moment a blog about a positive experience in the cosmetics world. I purchased the nail polishes from the Fantasy Makers line at Ulta recently in preparation for a month full of Halloween reviews that I wanted to do next month. Now, this one didn't go off without a hitch but I wanted to take a moment to highlight the fact that a larger company that has promptly replied to my concern.

The Black Magic nail polish that I had purchased from Ulta was described on the display as a "black sparkle" polish. Unfortunately, the specific version at Ulta is a solid black polish. I decided to go ahead and e-mail the company because even if I didn't get a reply, I hoped that my feedback would be taken into account in the future and even if they can't do different displays for different stores, to find a way to spread the word about multiple versions of the same color that are out an about, especially since the two different colors were released intentionally.

I was very pleasantly surprised to find a response in my inbox within about an hour to an hour and a half. I had sent the e-mail in the afternoon and kept it polite as it was just something I was concerned about for others who may be looking for something a little different in a black sparkle polish.

They offered to send me a bottle of the sparkle version and all I needed to do was confirm my full name and shipping address. I wasn't writing to them in order to get free product and I want to make sure this is clear however their prompt reply and courteous customer service is something that I didn't feel should go unnoticed so I wanted to write a blog post specifically about that.

Thank you, Wet n' Wild. This is something that is refreshing in this day and age.

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